Shipping & FAQ's
Delivery And Service
When you place an order with Groovy Roost it’s not just a product that you are purchasing, but a service as well. We handmake every product especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction and waste, so thank you for making thoughtful purchasing decisions!
We focus on product quality, great service and reliable delivery. Thanks to our one-stop production facility, all of our production capabilities are in the same building, ensuring each product is printed and manufactured to the company’s long-established high standards. Production times vary according to each product detailed on its' product page and add shipping time on top. Delivery does not have to be to billing address which is great for ensuring acceptance of the parcel or sending gifts. We do not count weekends or public holidays as production days.
We use Royal Mail’s 1st Class Recorded service for most orders under 2kg. Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays.
If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers. They deliver the next business day and are a part of our standard service.
Adverse Weather Conditions / Industrial Action
When there are adverse weather conditions or other known delays, deliveries to some parts of the country can be affected. To minimize delays we work closely with both Royal Mail and FedEx. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on Royal Mail and FedEx websites as well as local news.
International Fast Worldwide Shipping
Most international deliveries are with customers in 3 - 5 days. We use FedEx, DHL, TNT, Yamato or similar service as our default international delivery option. We suggest this service as it includes detailed tracking and guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility.
Customs Tax / Duty
If your order is to be delivered outside the UK you may incur additional charges beyond our control. This could be non-reclaimable customs tax as well as administration fees. We advise checking the specific customs or import duty policies for your delivery country.
Pay securely by Visa, Mastercard, American Express, Apple Pay or Google Pay.
We use Secure Sockets Layer (SSL), an encryption technology that works with Internet Explorer, Chrome, Safari, and other web browsers, so that only the payment processor can read your personal information. We do not store any credit card details.
Statistically shopping online is safer than face to face purchases as the information is immediately encrypted into a scrambled message that can only be decrypted by the authorized computer.
How do I contact you?
We love hearing from our customers and pride ourselves on our excellent service, so if you have any queries about our products, or any questions about your order please email firstname.lastname@example.org and one of us will look into it and get back to you.